Digital Transformation at Mecca, Medina Holy Mosques Enhances Pilgrim Experience
This initiative leverages cutting-edge technology and a skilled workforce to significantly elevate service quality and operational efficiency, ensuring worshippers and visitors can access all services with unprecedented ease and in full compliance with regulations.
The General Authority has increasingly employed modern technology and digital tools to serve Umrah performers, worshippers and visitors through an integrated strategy, in line with the digital age and supported by the skills, capacities, and distinguished performance of the authority’s employees and affiliates.
The aim is to enable worshippers to easily and smoothly access all services and comply with organizational regulations.
The authority has launched eight digital services to benefit visitors, cover bookings, enrich experience, and enhance beneficiary feedback.
Among the services are the unified transportation service at the two holy mosques and the central reporting system.
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Every year, millions of pilgrims from around the world visit the two holy mosques during the Hajj and Umrah seasons.
Source: Arab News
